FAQ - Frequently Asked Questions

 

What sizes are your garments suitable for?

Womens T-shirt Sizes

  • Small Size 10
  • Medium Size 12
  • Large Size 14
  • XL Size 16
  • XXL Size 18

Mens T-shirt Sizes

  • Small 35"- 37" chest
  • Medium 38"- 40" chest
  • Large 41"-43" chest
  • XL 44"-46" chest
  • XXL 46" -48" chest

Unisex Hoodies Sizes

  • Small 38" Chest
  • Medium 40-42" chest
  • Large 44-46" chest
  • XL 48" Chest
  • XXL 50-52" Chest

All sizes are approximate, if you require further details please get in touch.

 

What garments do you use?

 

 

  • Gildan Softstyle Womens  T-shirt
  • Fashionable ½' rib knit collar
  • 100% cotton preshrunk ringspun jersey
  • Taped neck and shoulder
  • Tapered side seam construction
  • Seamless double-needle collar
  • Twin needle sleeves and bottom hem
  • Quarter-turned to eliminate centre crease
  • Deluxe 30/1's yarn for soft hand
  • Eurostyle fit in neck/shoulders/sleeves
  • 150-155g/m

 

  • Gildan Mens Heavy Cotton T-shirt
  • Short sleeve crew neck T-Shirt
  • Taped neck and shoulders
  • Seamless double needle collar
  • Double stitched sleeve and bottom hems
  • Tubular construction
  • 100% preshrunk Jersey Cotton
  • 175-185g/m²

 

  • Gildan Hooded Sweatshirt
  • Air jet spun yarn for softer feel and no pill
  • Double-lined hood with matching drawstring
  • Twin needle stitching
  • Pouch pocket
  • Set-in sleeves
  • 1 x 1 athletic rib with spandex
  • 50% Cotton 50% Polyester Preshrunk
  • 270g/m²

 

How long does delivery take?

 

All delivery times are as follows and includes turnaround time for completion of items. Most orders are processed and despatched on the same or next working day.

Free Delivery - 3-5 Working Days (only available on UK orders over £30)

UK Standard Delivery - 3-5 Working Days - £3.75

UK Express Delivery - 1-2 Working Days - £6.99 (Before 2pm) (Temporarily unavailable)

Euro Delivery - 5-7 Working Days - £5.50

Worldwide Delivery - 7-10 Working Days £7.75

Delivery costs are based on single items, multiple items will cost more.

 

How do I return an item?

 

All items bought on Meta Cortex come with a 30 day money back guarantee. This means you can return your product to us within 30 days of receipt and are eligible for a replacement or refund.

Returns are accepted under the following circumstances:

Product is sub standard upon receipt

Product becomes sub standard after a short period of time.

Incorrect size/colour ordered or sent.

All purchases in the UK are covered by the Distance Selling Regulations which means that any purchase can be refunded within 7 days of receipt of your goods no questions asked as long as you return the item back to us.

Returns Procedure

Before returning any item please follow the correct procedure, as failure to do so may mean that your right to return will be rejected.

1: Please use the following form before returning your garment located here.

2: We will then accept your return and inform you of the returns address

3: Once we receive the item and confirm the issue we will either refund the payment, or issue a replacement where applicable.

Notes:

Items damaged by not following the wash care instructions are exempt from the guarantee

In the event of returns, we cannot cover costs of postage for returns.

Refunds given are for the original purchase price +postage only.

We regret to inform that items lost in transit will only be replaced and not refunded.

We reserve the right to cancel any return claims if we feel that the instructions have not been followed.

 

What print methods do you use?

 

We use the following methods for our garment printing, Each item in our inventory details the type of print you will get.

Heat Transfer

The application of inkjet printed transfers using a Heat Press, giving a vibrant colourful full colour image to the garment.

Good: The ability to give a full colour vibrant print on your item, in any size that is required, that looks really good.

Bad: Durablilty is not at the optimum level, while a heat transfer print will last a long time providing the wash care instructions are followed, failure to follow the instructions will shorten the life of the print, so it is up to you as the wearer of the garment to make sure that you follow them.

Colour Vinyl

This is the application of specialist Garment Vinyl cut to the specified design and applied to the garment using a Heat Press, giving excellent durabilty that will outlast the life of the garment.

Good: As mentioned Garment Vinyl gives outstanding durability, wash care instructions still need to be followed however they are much less important.

Bad: Vinyl can only be applied as solid colours as needed, so full colour images such as photos are not possible. Also anything overly complex as an image gets time consuming to create. Simple designs and text are best off done in vinyl.

Notes: Please note that colours and images may be subject to small changes as needed and the colours on your screen may not represent the exact colour your recieve. Finally the image on the t-shirt you see on the preview represents the image size on a small to medium sized shirt, on larger sizes the shirt will have a smaller image on it.

 

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